Privacy Policy

1. Overview

Total Tree Maintenance ("Total Tree Maintenance", "we", "us", or "our") respects the privacy of visitors to our website (https://totaltreemaintenancellc.info) and callers requesting arboricultural evaluations, tree removal, storm cleanup, pruning, and stump grinding in the Greater Lansing, Michigan area.

This Privacy Policy explains what information we collect when you browse our website or contact us by telephone, how that information is utilized to coordinate tree services, and your rights regarding your personal information.

2. Information We Collect

We collect personal information that you voluntarily disclose to us when calling our dispatch center or communicating with our field arborists:

• Contact Data: Name, phone number, and physical property address in Ingham, Clinton, Eaton, or Jackson County where tree service or hazard assessment is requested.
• Operational Project Details: Information regarding tree species, canopy overhang, structural damage, gate access, utility lines, and scheduling preferences.
• Call Records & Audio: Inbound calls to ((321) 677-9055) may be recorded, monitored, or tracked for quality assurance, dispatcher training, and job accuracy.
• Automated Analytics: Standard server logs, IP addresses, browser types, device categories, referring pages, and interaction timestamps captured via web analytics tools to ensure site speed and usability.

3. How We Use Collected Information

We use personal information strictly for legitimate business purposes:

• Evaluating tree hazards and providing written estimates.
• Scheduling crane, bucket truck, chipper, and crew dispatch to your property.
• Coordinating underground utility markings through MISS DIG 811 prior to stump grinding.
• Communicating regarding weather delays, arrival windows, and invoice completion.
• Maintaining operational safety compliance under ANSI Z133 standards.

We do not sell, rent, or trade your personal information or phone number to third-party telemarketers or list brokers.

4. Cookies and Web Technologies

Our website uses standard technical cookies and analytics scripts to analyze page load speeds, verify mobile responsiveness, and measure conversion performance. You can configure your browser to decline cookies, though certain site features (such as cached map views) may operate with reduced functionality.

5. Data Retention & Security

We implement industry-standard physical, procedural, and electronic safeguards to protect contact details and estimate documentation against unauthorized access, loss, or disclosure. Information is retained only as long as necessary to fulfill tree care contracts, satisfy municipal record-keeping, and meet tax requirements.

6. Third-Party Service Providers

We may share operational information with trusted technology vendors (such as telecommunications carriers, call-tracking systems, mapping services, and specialized equipment partners) solely to execute tree operations on your property.

7. Contact Regarding Privacy

If you have questions regarding this Privacy Policy or wish to review, update, or request deletion of contact records, please reach out to us: